Terms & Conditions

Introduction

We respect your privacy rights and are committed to protecting your personal data in accordance with applicable laws, including the European Union's General Data Protection Regulation (hereinafter referred to as GDPR). This privacy policy explains what personal data we collect, how we use it, to whom we provide it, how we store it, and how we ensure your rights. By using our website Tourdemed.com and our services, you agree to the terms of this policy.

1. Who are we?

You are visiting the website Tourdemed.com, and our contact information is:

• Company name, code: UAB "Tour de med", legal entity code 306967638
• Address: Subačiaus st. 8-18, Vilnius, Lithuania
• Email: info@tourdemed.com
• Phone number: +370 616 46 143

We are the data controller under the GDPR, which means we are responsible for the collection, use, and protection of your personal data, to the extent provided by the GDPR.

2. What personal data do we collect?

We may collect the following personal data:

• Identification data: name, surname, date of birth, gender.
• Contact data: email address, phone number, residential address.
• Health data: medical records, diagnoses, treatment history, laboratory test results.
• Financial information: credit card numbers and other payment details, if you use paid services.
• Technical information: IP address, cookies, browsing data, device information (browser, operating system).

3. Why do we collect your personal data?

We collect and use your personal data for the following purposes:

• Provision of health services: This includes storing your medical records, diagnosing, and creating treatment and therapy plans.
• Registration and service ordering: To provide you with services, we process data about your inquiries and orders.
• Customer service: Responding to inquiries, consultations, information about services, and reservation reminders.
• Legal and administrative purposes: For example, data about your health may be required by law or health protection requirements.
• Service improvement: We analyze your browsing behavior to improve the quality of services and website performance.
• Marketing and newsletters: Only if you have consented, we may send information about news, service updates, or offers.

4. How do we process your personal data?

We process your personal data in accordance with the following GDPR principles:

• Lawfulness: We ensure that your personal data is processed lawfully, transparently, and fairly.
• Accuracy: We ensure that the collected personal data is accurate, complete, and up-to-date.
• Protection: We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or damage.   
• Temporary data processing: Your personal data will be stored only as long as necessary to provide services or as required by law.

5. To whom do we transfer your personal data?

We may transfer your personal data to the following entities:

• Healthcare service providers: Doctors, hospitals, laboratories, and other healthcare institutions to ensure quality treatment.
• IT service providers: Database administrators, server providers, and other service providers who ensure our website's operation.
• Legal and compliance purposes: For example, law enforcement agencies, if required by law.

6. Your rights under the GDPR

Under the GDPR, you have the following rights regarding your personal data:

• Right to access data: You have the right to receive information about what personal data we process.
• Right to rectify data: If you find that your data is inaccurate, you have the right to correct it.
• Right to erase data (right to be forgotten): Under certain conditions, you can request that we delete your data.
• Right to restrict processing: If you believe that your data is not necessary for our purposes, you can request to restrict its processing.
• Right to object to data processing: If we process your data on the basis of our legitimate interests, you can object to such processing.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and, if possible, transfer it to another data controller.   

If you wish to exercise any of these rights, you can contact us using the contact details provided in this document.

7. Cookies

We use cookies to improve your browsing experience on our website and to provide better services. Cookies help us recognize your device and collect information about your use of the website. You can control cookie settings in your browser settings. If you refuse cookies, some website features may not work. More information about what cookies we use on our website Tourdemed.com and how you can manage cookie settings.

8. Personal data security

We implement appropriate security measures to protect your personal data from unauthorized access, illegal use, loss, or damage. However, given the peculiarities of technology, we cannot guarantee complete security, so it is important that you also take precautions.

9. Privacy policy updates

This privacy policy may be updated periodically to comply with changes in legislation or our service provision practices. All changes will be posted on this website, and if they significantly change your rights, we will inform you additionally.

10. Contacts

If you have any questions about this privacy policy or wish to exercise your rights under the GDPR, please contact us:

• Email: info@tourdemed.com
• Phone number: +370 616 46 143