Privacy Policy

Introduction

We respect your privacy rights and are committed to protecting your personal data in accordance with applicable laws, including the European Union's General Data Protection Regulation (hereinafter - GDPR). This privacy policy explains what personal data we collect, how we use it, to whom we provide it, how we store it, and how we ensure your rights. By using our website Tourdemed.com and our services, you agree to the terms of this policy.

1. Who are we?

You are visiting the website Tourdemed.com, and our contact information is:

• Company name, code: UAB "Tour de med", legal entity code 306967638
• Email: info@tourdemed.com
• Phone number: +37061646143

We are the data controller under the GDPR, which means we are responsible for collecting, using, and protecting your personal data, as provided by the GDPR.

2. What personal data do we collect?

We may collect the following personal data:

• Identification data: name, surname, date of birth, gender.
• Contact data: email address, phone number, residential address.
• Health data: medical records, diagnoses, treatment history, laboratory test results.
• Financial information: credit card numbers and other payment details, if you use paid services.
• Technical information: IP address, cookies, browsing data, device information (browser, operating system).

3. Why do we collect your personal data?

With your consent, we may collect the following personal data:

• Pre-contractual communication (service inquiries and responses): Personal data, contact information provided in the inquiry.
• Providing services: This includes selecting a provider of treatment, healthcare, wellness and/or other services specified on the Tourdemed.com platform based on the information provided during your consultation and the need for services, and providing other services requested by you. 
• Registration and service ordering: To provide you with services, we process data about your requests and orders.
• Customer service: Responding to inquiries, consultations, information about services, and making reservations.
• Legal and administrative purposes: For the filing, enforcement or defense of legal claims (to the court, bailiffs or other institutions to which we are obliged to transfer according to the legal acts of the Republic of Lithuania).
• Service improvement: We analyze your browsing behavior to improve service quality and website performance.
• Marketing and newsletters: Only if you have agreed, we may send information about news, service updates, or offers.
• For other purposes: For purposes for which UAB "Tour de med" has the right to process the Client's personal data when the Client has expressed his/her consent, when the data needs to be processed due to the Company's legitimate interest, or when the Company is obliged to process the data by relevant legal acts.

4. How do we process your personal data?

We process your personal data according to these GDPR principles:

• Lawfulness: We ensure that your personal data is processed lawfully, transparently, and fairly.
• Accuracy: We ensure that the collected personal data is accurate, complete, and up-to-date.
• Protection: We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or damage.   
• Temporary data processing: Your personal data will be stored only as long as necessary to provide services or as required by law.

5. To whom do we transfer your personal data?

We may transfer your personal data to the following entities:

• Healthcare and other service providers: Medical and other healthcare providers to ensure the provision of services
• IT service providers: Database administrators, server providers, and other service providers who ensure our website's operation.
• Legal and compliance purposes: For example, to law enforcement agencies if required by law.

6. Your rights under the GDPR

Under the GDPR, you have the following rights regarding your personal data:

• Right to access data: You have the right to receive information about what personal data we process.
• Right to rectify data: If you notice that your data is inaccurate, you have the right to correct it.
• Right to erase data (right to be forgotten): Under certain conditions, you may request that we delete your data.
• Right to restrict processing: If you believe that your data is not necessary for our purposes, you can request to restrict its processing.
• Right to object to data processing: If we process your data based on our legitimate interests, you can object to such processing.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and, if possible, transfer it to another data controller.   

If you want to exercise any of these rights, you can contact us using the contact details provided in this document.

7. Cookies

We use cookies to improve your browsing experience on our website and provide better services. Cookies help us recognize your device and collect information about your use of the website. You can control cookie settings in your browser settings. If you refuse cookies, some website functions may not work. More information about which cookies we use on our website Tourdemed.com and how you can manage cookie settings in the cookie policy.

8. SUBSCRIPTION TO THE NEWSLETTER

8.1. Subscription to our newsletter can be voluntarily activated by the user (data subject) by giving their consent on the www.tourdemed.com Portal. With your prior consent, UAB Tour de med will process your Personal Data (e-mail address) in order to provide you with information about products, ongoing promotions or other news related to commercial purposes. You will receive commercial electronic messages only if you have agreed to receive them. You can unsubscribe with one button after receiving the newsletter for free.

8. 2. The newsletter is sent from UAB Tour de med. 

9. Personal data security

We implement appropriate security measures to protect your personal data from unauthorized access, illegal use, loss, or damage. However, given the nature of technology, we cannot guarantee complete security, so it is important that you also take precautions.

10. Privacy policy updates

This privacy policy may be periodically updated to comply with changes in legislation or our service provision practices. All changes will be posted on this website, and if they significantly change your rights, we will inform you additionally.

11. Contacts

If you have any questions about this privacy policy or want to exercise your rights under the GDPR, please contact us:

• Email: info@tourdemed.com
• Phone: +37061646143